Shipping policy

Shipping Details at Shoe Lab Brentwood

**Allow 1 business day for processing for all standard orders and 2 days for personalized orders.**

[Free Ground Shipping] – 3 to 5 days transit Via FedEx, UPS, or USPS.

[Free 1-Day Local Shipping] – Florida Addresses only. Eligible products will have this selection at Checkout.

[Free 3-Day Shipping] – Select Products. Products with this option will have a tag indicating this on its listing page.

[3-Day Transit Shipping] – Calculated at checkout 

[2-Day Transit Shipping] – Calculated at checkout 

[Overnight Shipping] – Calculated at checkout

Shipments to Miami, Florida addresses can be delivered in under 2 hours. Minimum $150 purchase required. Contact us after you submit your order at +1 310-826-3663 or [email protected]

Oversize Order Charge – Any product that weighs over 30 pounds may incur a $30 oversize order charge.

How quickly does Shoe Lab Brentwood ship my order?

At Shoe Lab Brentwood, we value your time, so we aim to ship your order within 1-2 business days. 

Shipments to Miami, Florida addresses can be delivered as fast as under an hour. Check each product page to see if this option is available.

Where does Shoe Lab Brentwood Ship to?

Right now, we currently ship everywhere in the contiguous United States. Hawaii and Alaska orders are accepted at an additional charge calculated at checkout.

We do not ship to P.O Box addresses.

Is free shipping available?

Absolutely! We offer free Ground shipping on most orders. Let us take care of the shipping so you can focus on planning your next journey

Order Cancellation

You may cancel your order at any time as long as the order has not yet been shipped or processed. Please contact our team via live chat or email us at [email protected].

Order Not Received, Stolen, or Wrong Address

Can’t locate your order? We understand how frustrating that can be! Before reaching out, please take a moment to check these common areas:

• Side entrance
• Back patio
• Garage or driveway
• Nearby bushes or landscaping

Additionally, ask your neighbors if they might have received the package on your behalf. If the package is still missing after three days, feel free to contact us, and we’ll assist you in resolving the issue.

Incorrect Addresses or Refused Deliveries

At Shoe Lab Brentwood, we cannot take responsibility for packages lost due to incorrect shipping details provided at checkout. Examples include:

• Incorrect apartment or house numbers
• Mistyped street names
• Any other errors in the address

We are also not liable for packages that were refused or left unclaimed. In such cases, we recommend contacting the shipping carrier directly with your tracking information and full name to address the matter.

Marked as Delivered but Not Received

If your tracking information shows that the package has been delivered but you haven’t received it, we’re here to help. We can assist you in filing a claim with the carrier.

• Please notify us within 7 business days of the delivery status update to begin the claims process.

Important: Filing a claim does not ensure a replacement or refund. The final resolution depends on the carrier’s investigation and their findings.

Filing Claims with Shipping Carriers

For UPS claims, you can get started here: Visit UPS Claims

• Please note: UPS investigations may take up to 10 business days to complete.

Stolen or Missing Packages

Once a package is reported as delivered by the carrier, Shoe Lab Brentwood cannot accept responsibility for stolen or missing items. We do not issue refunds or replacements for packages confirmed as delivered by the shipping provider.

If you have additional concerns or need further assistance, our customer support team is always available to help.